Telecom Leader Simplifies Onboarding with Passwordless IAM

Overview

A leading telecom operator faced significant challenges with its customer registration journey. The existing 14-step process created friction, leading to high dropout rates and a poor customer onboarding experience. Additionally, fraudulent account takeover risks demanded stronger login security measures. The objective was to simplify registration, strengthen authentication and deliver a seamless onboarding experience while maintaining strong security.

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The Challenge

- A 14-step registration process led to a 67% dropout rate.

- Only 1 in 3 customers who attempted registration were successful.

- Fraudulent account takeover risks required enhanced login security.

- Needed a more flexible, low-code solution to support evolving customer journeys.

The Solution

Trevonix, in collaboration with Ping Identity, implemented a modern cloud-based identity solution with the following enhancements:

- Migrated to a PingOne Cloud solution for streamlined customer journey orchestration.

- Introduced Passwordless login with Passkeys, including biometric, OTP, and FIDO support.

- Implemented Auto Registration API to simplify post-sale customer account setup.

- Delivered registration flow enhancements for both consumer and business users, including migration of usernames to email-based logins.

The Impact

Successful Auto Registration

Reduced onboarding friction with automated customer registration.

Enhanced Security

Passkey-based authentication lowered security incidents.

Seamless User Journeys

Simplified registration and removed existing flow complexity.

Simplicity

Scalable Infrastructure

Customer Satisfaction

Scalable Infrastructure

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The Platforms

PingOne Cloud

Passkeys (FIDO, Biometrics, OTP)

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Companies we work with

"A tailored IAM solution delivered where others failed. Strong technical expertise, reliability, and a proactive approach resulted in a far more efficient system. Looking forward to future engagements."

Marketing Effectiveness Platform

Director, Cybersecurity & Privacy

"Trevonix keeps us ahead of IAM trends and evolving compliance standards. Their expertise ensures we stay aligned with the latest technologies and industry protocols."

Manufacturing Company

Head of IT

"The pilot demonstrated clear value, saving time, reducing costs, and improving the shopfloor experience. A practical approach that helped identify the right solution quickly."

Retail Chain

Head of IT

"Trevonix turned a stalled PAM deployment into a secure, well-governed capability, eliminating shared passwords, strengthening controls, and improving audit visibility."

UK University

Head of IT

"Trevonix delivered a phased, low-disruption migration, enhancing our CIAM with modern features, seamless integrations, and a smooth customer transition."

Product Company

Owner

“Trevonix’s commitment to proof of concept and maintaining business continuity during implementation demonstrated their value as a trusted technology partner.”

Cinema Operator

Head of IT

“Trevonix rapidly integrated critical systems and implemented a 1-Day Leaver control, significantly strengthening our security posture.”

Energy Company

Head of IT

“Trevonix transformed our IGA onboarding with speed, structure, and automation, turning fragmented processes into a governed, audit-ready capability with measurable global impact.”

Bank

Head of IT

“Trevonix brought strong domain expertise and best practices to transform legacy systems into scalable architecture. Their ability to deliver complex, end-to-end, multi-vendor solutions set them apart.”

Consulting Company

Head of IT

“Trevonix delivered seamless integration across legacy and modern systems. Their commitment to proof of concept and business continuity demonstrated real partnership and ensured a smooth implementation.”

Government Organisation

Head of IT

“Trevonix implemented a flexible, cloud-first identity platform in weeks, improving security and customer experience. Their work simplified our architecture and delivered progress we didn’t think possible in 12 months.”

José Morales

Digital Asset Management Company

“Trevonix combined deep expertise and best practices to modernise our legacy infrastructure into a scalable architecture. Their ability to deliver complex, multi-vendor systems made them the strongest value partner.”

British Bank

Head of IAM