Telecom Merger Identity Modernization
A Brief Overview of the Case Study
Challenge
- Two legacy on-prem identity systems with differing protocols and policies.
- Millions of customer accounts needing consolidation post-merger.
- Requirement to maintain familiar login experiences during transition.
- Need to modernize security without disrupting user experience.
- Enable faster rollout of new digital services.
Solution
- Designed and implemented a unified, cloud-native CIAM platform.
- Leveraged PingOne DaVinci, PingFederate, and PingDirectory for orchestration and scalability.
- Integrated adaptive MFA and risk-based authentication.
- Executed zero-disruption migration to ensure user trust and continuity.
Outcome
- One unified identity platform across both telecom brands.
- Reduced account compromise incidents and data duplication.
- Seamless user experience with enhanced security.
- Faster service launches and greater operational agility.
- Positioned for long-term scalability and customer trust.
Platform
- PingOne DaVinci
- PingFederate
- PingDirectory
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